TCI offers three service plans to meet your specific needs. The plans are as follows:

Platinum Plan - Includes service coverage 24 hours per day 7 days per week with no additional cost for service calls during these periods. Items not covered under our service agreements such as fire, floods, lightning, power outages and other acts of God will be billed on a time and materials basis.

Gold Plan - Includes service coverage from 9:00AM to 5PM five days per week , Monday to Friday. Items not covered under our service agreements such as fire, floods, lightning, power outages and other acts of God will be billed on a time and materials basis.
All contracts cover parts and labor. The contracts also cover all equipment under normal wear and tear. Any malfunctions with the telephone sets, (i.e. static, phone not working, can't hear, etc.) are covered under the maintenance agreement.

Acts of God and power surges are excluded (these are normally covered under your standard business insurance policy). Water/liquid damages are not covered. Physical damages not caused by normal wear and tear are not covered. Moves, adds and changes are also an additional charge. All maintenance contracts offer the following benefits:

1. Around the clock protection.
   
   
2. Preferential Response Routine call - 24 hours Emergency call - 3 hours.
   
   
3. Preferential Pricing for adds, moves & changes…
   
   
4. We extend 30 day payment terms to customers who pay invoices promptly.
5. There is no guess work - you do not need to decide whether to call us or the Service Provider. We check the equipment and call the Service Provider if necessary (avoids service charges).